Rosenbauer Customer Service
Worldwide. Trust. Competence.

Hardly any work is more important than that of the fire department. In its main tasks of rescuing, extinguishing, recovery and protection, the safety of people is what matters most. It is important that the equipment as well as the emergency vehicles are ready for use and in perfect condition at all times. Regular service ensures the greatest possible operational reliability - regardless of whether the equipment is new or has been in reliable service for many years. 


With Rosenbauer Customer Service, we offer consistent risk mitigation with reliable functionality, durability and safety of vehicles and equipment. In order to meet the individual requirements of every fire department and every vehicle fleet, our portfolio includes not only refurbishment for older vehicles, but also four customized services - for maximum operational readiness and service life of the fleet. Our Customer Service is available around the clock providing advice and assistance. Rosenbauer is also a one-stop shop for complete solutions and the right address when it comes to maintenance, repair and training. 



Service packages: Because safety comes first

Refurbishment: Turn OLD into NEW

Spare parts: Get the right spare parts quickly and at any time

Service packages
Anything for safety.

Tasks of fire departments are not only demanding and challenging for emergency services. The same is true for vehicles, appliances and equipment. With Inspection BASIC, Service PLUS, Service PRO and Service ALL-IN service packages, Rosenbauer service teams take care of the timely execution of any service and repairs that arise, around the clock. In the process, planning reliability, risk optimization and the one-stop shop concept result in major benefits for fire departments. 

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Data sheet



It pays off.

Complete refurbishment, retrofitting and rebuilding: With a general overhaul from Rosenbauer, firefighting vehicles are updated quickly and ready for more years of service. Municipal and aerial vehicles as well as industrial and airport fire-fighting vehicles can be equipped with state-of-the-art extinguishing technology or new features. Even individual modernization proposals are possible. In doing so, all modules used come from the latest product ranges and are of the best quality.

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Data sheet Turning Assistant
Data sheet LED Lighting Upgrades

Spare parts
The right spare part quickly and at any time.

Rosenbauer keeps original spare parts for numerous products in stock at its modern logistics center for many years. This means that repair work can be carried out as quickly as possible in all Rosenbauer service centers and vehicles are ready for use again in a timely manner. Regardless of whether original Rosenbauer spare parts for the firefighting superstructure, pumps, launchers and equipment, aerial ladders and aerial rescue equipment or original spare parts for chassis. In addition to the fast identification of parts, Rosenbauer also impresses with high availability, short delivery times and reliable, competent, and experienced contact persons. Our optimal customer support also includes flexible manufacturing for individual needs. 

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Do you have any questions? Please contact our service team.